Digital Voice: How do I set up my service?

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Once you've got a steady blue light on your Hub and have set up your handset as explained above, you'll be able to start using your DIgital Voice service. If you have a brand new number, you'll be able to receive incoming calls then too.

If we're moving your existing phone number onto your new service, you'll receive inbound calls on your Digital Voice Home Phone after 15 minutes.

Once you know inbound calls to your number are coming through to your Digital Voice service, it's time to unplug any existing handsets from your old service, as these will no longer work.

Remember, you can connect a phone directly to the phone port on the back of the Hub if you wish.

Please note: in rare cases, where your number was originally allocated by another company, your Digital Voice service may be delayed until 8am on the working day after you set up your Smart Hub 2. Your old service will continue to work in the meantime.